In most cases, we will issue your refund in the same way you made the original purchase. Please allow 5-7 days for a credit to appear on your account. Once we receive and inspect your item(s), we will credit your account. Please allow 3-5 business days for mail-in exchanges to be processed. Underwater equipment that has been submergedĭefective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.).Shipping and handling fees are nonrefundable. Kellards can only refund the original purchase price. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. If all conditions are not met, Kellards reserves the right to refuse the return or to charge a minimum 15% restocking fee. We cannot be responsible for lost packages. We recommend you ship via insured ground service with a tracking number. Return shipping fees are the responsibility of the customer. You may initiate a return or exchange by requesting an RMA at affix your return label to the outside of the shipping package. If you are dissatisfied with your purchase for any reason, you may return it to Kellards within 30 days of the purchase date, subject to the conditions and exclusions below. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. You can even use the available iPad app to change routing over your wireless network.īlackmagic Design Smart Videohub CleanSwitch 12 x 12 6G-SDI Routing can also be controlled using dedicated remote panels or over Ethernet using the included software for Mac OS X and Windows. A built-in LCD lets view your sources directly on the router itself, with simple push buttons and spin knob provided for control. Housed in a 1RU frame, the Smart Videohub is ideal for use in both large broadcast systems or portable mini racks for live productions. It supports 4:2:2 and 4:4:4 color sampling and 10-bit processing for smoother gradations. The CleanSwitch model allows for re-timing of SDI feeds, so all switches are timed to happen between frames. The Smart Videohub CleanSwitch 12 x 12 6G-SDI from Blackmagic Design is a mixed format router with 12 6G-SDI inputs and 12 6G-SDI outputs for routing any combination of SD, HD, Ultra HD 4K, and DCI 4K video.
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